MS Word 2016 Alt-Click on a word to open Research Bug

Anonymous

Alt-Click is not working in Word 2016 but it still works in Outlook 2016 and all the other Office applications with that use the Research pane. It works in my old office 2007-2010 Word. How do I get it back.?

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Still no way to fix this bug.

Microsoft broke the feature with their new modern Translator feature and did not give any notice of it or a way to fix it and it still works in all the rest of the Office apps. There are some suggested workarounds for the bug but they don't work on my PC. There is no way I can see to add the Alt+Click shortcut and the Group Policy change did not remove new the modern Translator feature.

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Suggested workarounds, maybe someone else can get them to work.

If you still need or rely on the Alt+Click shortcut for Research pane, there are a few possible workarounds:

You can use keyboard customization, to map the alt+click key combination to trigger the ResearchLookup command. File > Options > Customize Ribbon > Customize (keyboard shortcuts) > All commands (categories) > ResearchLookup, and you can add a binding. Here is a help article explaining keyboard customizations
Use Group Policy to switch off the modern Translator feature (back to the older translation feature powered by the Research pane): https://support.office.com/en-us/article/admin-considerations-for-the-modern-translator-feature-in-office-064e938e-0af4-4f35-bd1d-04feb45af9aa

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Anonymous

2018-01-28T23:50:36+00:00

Hi Tanquen1,

I checked the feature Alt-Click Research feature is still working in Word 2016.

May I know your Office Subscrption? Also, please make sure your Office is up-to-date. You can go to File > Accounts to check them.

What's more, you may also try the following steps:

a. In Word application, press Alt-F11 to open the VB Editor.

b. Press Ctrl-G to open the Immediate Window.

c. Type this line: Application.CommandBars("Research").Enabled = True

d. Press Enter.

Thanks,

Jim
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Anonymous

2018-01-31T05:52:06+00:00

Hi Tanquen1,

Please check the information above when you have time.

Thanks,

Jim
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Anonymous

2018-01-31T15:58:35+00:00

We've already tried the enable property and that didn't do anything. I've also checked with another user in the office that was also upgraded to the new version of Microsoft Office and also on their machine it doesn't work in Word but it does work in Outlook.
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Anonymous

2018-02-01T06:47:31+00:00
Hi Tanquen1,

We can confirm that should work in Word 2016. To further investigate the issue, please share your Office Product information:

1 - Product name, such as Office 365 ProPlus or Office Home and Student 2016

2 - Full version number.

Also please check the following information:
1. Make sure you are using the latest version of Office.
2. Try Word safe mode to narrow down the issue:
type "winword /s" in Cortana/Run.

Thanks,

Jim
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Anonymous

2018-02-01T16:15:47+00:00

It has the same issue on other PCs.

It works in Outlook 2016.

It's Microsoft Office 365 Business

It's Word 2016.

It's up to date and Office Updates are turned on.

Version 1712 (Build 8827.2148 Click-to-Run)

Same issue in safe mode.

Our office just upgraded to Office 365 and all the PCs have the issue.
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