Cursor disappears (only) over the italic texts (on PC)

Anonymous
2017-08-30T00:49:56+00:00

The problem occurs under any front and any zoom I am using. 

I just updated Office 365 to the latest version (1701) before posting this question and the problem still remains

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-08-30T08:26:07+00:00

    Hi Steven,

    If your Office application such as Word isn't working correctly, sometimes restarting the application would fix the problem. If that doesn't work, you can try to repair Office. When you're done, you might need to restart your computer. Here's how to repair Office from Control Panel:

    1. Right-click the Start button, and select Programs and Featureson the pop-up menu.
    2. Right-click the Microsoft Office product you want to repair, and select Change.
      • Note: You'll have to repair the entire Office suite even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone app, then you can search for the application by name.
    3. From the How would you like to repair your Office programs screen, select Online Repair to make sure everything gets fixed, and then select Repair. The Quick Repair option is also available, which runs faster but only detects and then replaces corrupted files.
    4. Follow the instructions on the screen to complete.

    If you need further assistance, feel free to ask us.

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  2. Anonymous
    2017-09-06T04:11:41+00:00

    First of all, Windows has changed Programs and Features to Apps and Features, and Change to Modify.

    Second of all, the repair does not work at all and the problem remains.

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    7 people found this answer helpful.
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  3. Anonymous
    2017-09-06T21:13:15+00:00

    Hi Steven,

    We understand that you're having issues with the cursor on your Word 2016. Since you mentioned that repairing the Office didn't work, we recommend that you install the latest Office update as this can resolve the issue.

    We are eager on getting this resolved for you, we will wait for your feedback.

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  4. Anonymous
    2017-09-11T05:14:06+00:00

    Have you even read my original post? I'm using the latest version.

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    5 people found this answer helpful.
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  5. Anonymous
    2017-09-14T17:54:56+00:00

    Hi Steven,

    In your previous post, you've mentioned that you just updated Office 365 to the latest version which is 1701. There's a difference between the latest version and latest update. You can get the latest version by upgrading a program. Upgrade means uninstalling the existing file and installing a new one. While Update means applying changes and new patches to the existing file on your machine.

    We recommend following the steps above given by Lawrence Lib to install the latest update on your device.

    Get back to us with the outcome so we can help you out further.

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