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The problem occurs under any front and any zoom I am using.
I just updated Office 365 to the latest version (1701) before posting this question and the problem still remains
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try going to Display Settings>Advanced scaling settings> and creating a custom scaling for 5% more than what it is currently set at.
Has any more work been done to see about a solution for this. This exact scenario has started happening to me just in the last 2 weeks. It is also affecting another person at my workplace as well. We both use Surface Pro's/Win 10/and Office 2016.
This must have been fixed for the large corporate accounts since they have thousands of users. What's the problem getting a solution to those individuals PAYING for your product???
This problem would have brought the executives and their staff I supported to a crawl! Though by now, they are probably all on Apple products as a result....
Sadly, that may be the next step for many others too.
Sune, do you know specifically what software update seemed to solve the problem? I am wondering if it is something to do with calls to the windows API to change the cursor, given that the problem in my case is 100% repeatedly triggered by the cursor changing to a different cursor icon when I am using Outlook 2010; as soon as it does that, the italics cursor reliably, 100% of the time, vanishes in Word 2010.
This is clearly a bug, and the sort of bug that one can track down and eliminate, if one installs the software suite in which the user is finding the problem: I'm on Windows 10, with a Surface Pro, with the MS Office as above. I'd be happy to share specific version numbers with a tech person.
NB, I can reliably fix the problem by either restarting the computer, or logging out of the account and then starting up Word again. It is time wasting and annoying.
I had a software update installed that seems to solve the problem somewhat. Subsequently I have got the Surface Pro replaced by a Surface Book 2 and I think the new computer doesn't have the issue.