Cursor disappears (only) over the italic texts (on PC)

Anonymous
2017-08-30T00:49:56+00:00

The problem occurs under any front and any zoom I am using. 

I just updated Office 365 to the latest version (1701) before posting this question and the problem still remains

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-11-06T14:27:15+00:00

    In my case the problem seems to have been fixed in the last few days. This a Lenovo with intel 520 graphics and Word 2016.

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  2. Anonymous
    2017-11-06T06:32:20+00:00

    Hi Stefan...

    Thank you for all your input on this so far. I have the same issue, and it's driving me nuts. I'm using a Surface Book, lowest spec on the market, fully updated Windows 10 and Office 365. I haven't installed any alternative drivers or messed with settings or hardware in any way.

    I see that you said it's a driver issue related to the 520 graphics adapter, which is consistent with the Surface Book I'm on having one of those. My question is: can I do anything about that? I used the Device Manager to search for drivers, but it tells me I already have the most up-to-date drivers. You can probably already tell that my abilities fall a little short of searching out alternative drivers and installing them.

    Any help would be appreciated.

    Daniel Wolff

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  3. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2017-10-20T05:48:30+00:00

    One more data point, I tried a Surface book which has both HD 520 and dGPU. The problem exists only when intel HD 520 is used. When I force the system to use nvdiai GPU (after reboot), the cursor works fine in Word 2016. In fact the mouse pointer (arrow) looks totally

    different in Word (outside the italic region) between 520 and dGPU.

    Thanks for testing this. It appears to be a driver issue, after all.

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  4. Anonymous
    2017-10-17T16:36:43+00:00

    Both laptops have the same Microsoft Office Professional Plus 2016, with the latest updates. I don't recall the older laptop had this problem until recently so it could be the updates. Nothing else has changed.

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  5. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2017-10-17T14:35:20+00:00

    Do both computers have the same version of Office?

    Have any updates been installed recently? Drivers? Office? Et cetera... You can look in Windows Update, in Device Manager, and possibly also in the Programs and Features applet in Control Panel.

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