Cursor disappears (only) over the italic texts (on PC)

Anonymous
2017-08-30T00:49:56+00:00

The problem occurs under any front and any zoom I am using. 

I just updated Office 365 to the latest version (1701) before posting this question and the problem still remains

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-03-20T20:57:42+00:00

    I also have the same issue with the cursor disappearing over italicized text in Microsoft Office. Closing all office programs down and reopening temporarily fixes the issue for me, but it eventually reappears. The scaling issue above also temporarily fixed the issue, however I don't recognize it as a valid fix, as I'd prefer not to mess with my desktop scaling every time the problem arises. This should be fixed by Microsoft as it is only apparent in Microsoft's product.

    Edit: typo.

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  2. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2018-01-11T10:32:40+00:00

    I'm going to ask a question to the Office team and (hopefully) find out if they have more information on this issue. I'll post back with any information that I receive.

    Note that very few people from Microsoft participate in this forum and even those who do have a Microsoft badge aren't necessarily in a position to make decisions on behalf of the Office team. See also "Who's Who in the Community" at https://answers.microsoft.com/en-us/page/faq.

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  3. Anonymous
    2018-01-10T22:32:55+00:00

    Thank you for responding Daniel.

    Microsoft, we would love to hear your response to the issue as well since it has not gone away or resolved itself.

    Thank you.

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  4. Anonymous
    2018-01-10T22:16:42+00:00

    Hi Wilford...

    I certainly haven't solved it. I just grit my teeth and repeat the litany against fear every time I have to highlight anything which is in italics. I haven't seen any response from Microsoft, and I'm not aware of anyone who has.

    If anyone has a solution to this, or even a workaround, I would love to hear it!

    Daniel Wolff

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  5. Anonymous
    2017-10-17T18:30:49+00:00

    One more data point, I tried a Surface book which has both HD 520 and dGPU. The problem exists only when intel HD 520 is used. When I force the system to use nvdiai GPU (after reboot), the cursor works fine in Word 2016. In fact the mouse pointer (arrow) looks totally

    different in Word (outside the italic region) between 520 and dGPU.

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