Cursor disappears (only) over the italic texts (on PC)

Anonymous
2017-08-30T00:49:56+00:00

The problem occurs under any front and any zoom I am using. 

I just updated Office 365 to the latest version (1701) before posting this question and the problem still remains

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2019-01-04T21:15:43+00:00

    I have solved my problem.  Maybe it can help others. YMMV.

    I had the same problems.  I-beam disappears over italics in Word or Outlook email editing.  Mouse pointer also tiny/twisted in left margins and over hyperlinks.  Problem came and went.

    After about 10 reboots, I discovered it was:

    • Not wifi/wired related
    • Not VPN/local-network related
    • Not power/battery related
    • Not docked/undocked (Targus USB dock) related

    For me the problem ONLY occurs if I boot with the laptop lid closed. My normal pattern is to plug in power, plug in USB dock, open the laptop to push power button, and then immediately close the laptop lid (my lid-close is set to "do nothing"). If I do that... I get the issue, every time.

    **If I keep the laptop open at least long enough to see the Win10 clock/background screen, there is no issue.**I can close the lid at that point (or any point after that) and all is well.

    I have a HP EliteBook Folio 1040 G3.  My guess is some sort of Video/BIOS bug.  For me, easy enough to keep the lid open a moment to avoid the issue. 

    Hope this helps someone.

    John

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  2. Anonymous
    2018-03-13T20:46:36+00:00

    After some toiling, I was able to resolve this issue on an user's Surface Book with Win 10. 

    I had to alter the scale and layout settings. I found that setting it to a "Custom scaling" above 100% allowed the full cursor to be visible (in my case I set it to 125%).

    Experiences may differ. I ramped up the scale to 350% initially and was able to get the cursor back. I stepped it down incrementally until it disappeared again (going from 125 to 100).  

    Hope this works for everyone!

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  3. Anonymous
    2017-09-20T14:15:32+00:00

    Hi Steven,

    We noticed the post has been inactive for 48 hours now. We'd like to make sure if you still need assistance regarding this issue.

    If the previous recommendation resolved your issue, we encourage you to inform the Community by marking the post as an answer or by clicking on Helpful.

    Let us know if you need further assistance.

    I would find it useful to see a solution as I have encountered the same problem myself.

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  4. Anonymous
    2017-09-06T04:11:41+00:00

    First of all, Windows has changed Programs and Features to Apps and Features, and Change to Modify.

    Second of all, the repair does not work at all and the problem remains.

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  5. Anonymous
    2017-09-11T05:14:06+00:00

    Have you even read my original post? I'm using the latest version.

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