MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-11-21T01:02:58+00:00

    Same here - issues started for me after the last Window10 update.

    Mine is a Lenovo Thinkpad X1 Carbon

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  2. Anonymous
    2017-11-21T01:04:55+00:00

    Thank you! Problem solved :)

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  3. Anonymous
    2017-11-21T12:28:42+00:00

    Yes - This is correct - thank you. I did not run in safe mode, I merely deselected (not just disabled) the Addins for Word (under  File --> Options --> Addins --> (select one and then hit Go) -- uncheck them all and bingo all worked fine on my two external monitors.

    Mike

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  4. Anonymous
    2017-11-22T16:52:07+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    This solved my problem, TY

    Finally!!

    Thank you for posting this. Was making me seasick all the jumping around.

    (i'm using a simple setup - output through cheap VGA connection/docking station) from Thinkpad to lenovo external screen)

    Thank you very much!  This solved my issue with Word jumping around.  Why somebody from Microsoft couldn't suggest this solution baffles me.

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  5. Anonymous
    2017-11-23T23:32:42+00:00

    I have the same issue on my Toshiba Z20.

    My son has the same issue on his laptop.

    We had a consultant at our work yesterday and he had the same issue.

    There are a gazillion people all over the internet with this problem.

    It's only MS word.  It's not power point or excell.  No other programs.  not libre office.  Not my video editing program.  Not thunderbird mail.  Not any browsers (Edge, IE, Firefox, chrome)  It's only word.

    I have to my knowledge all the updates from windows update.

    The interesting thing is that when I go to device manager and look at the driver details for the laptops inbuilt screen I get a different driver than for the external monitor.

    We seem to have two things in device manager

    Display adapters and

    Monitors

    Device Manager>Display sdapters>Intel(R) HD Graphics 530C>

    Right Click Properties>Driver

    Driver Provider:  Intel Corporation

    Driver Date: 24/03/2016

    Driver Version: 20.19.15.4404

    Device Manager>Monitors>Dell E228WP    <-- This is the external monitor

    Right Click Properties>Driver

    Driver Provider:  Dell Inc

    Driver Date 23/08/2006                                <--- Really  This may be a hint

    Driver Version:    1.0.9.0

    Device Manager>Monitors>Generic PnP Monitor      <--- I wonder if this is the internal LCD???/

    Right Click Properties>Driver

    Driver Provider:  Microsoft

    Driver Date 23/08/2006                                                 <--- Really 2006 This may be a hint

    Driver Version:    10.0.15063.0

    COMPUTER

    I have windows 10 Pro 64 bit.  8GB ram and 256GB SSD

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