MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-31T15:56:18+00:00

    Hello, 

    I have the exact same issue and the OffCAT also does not seem to have helped at all. Like Jennifer all I got was the Cached Credentials and profile type- local. This does not seem to resolve anything.

    Seems to be a very typical problem....

    Please provide a fix.

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  2. Anonymous
    2017-11-04T02:11:27+00:00

    Annoys me intensely that I bought a PC against all my better judgement having been a mac user for ever. First 3 months, fine. Now its just a basket-case like every other PC I've ever used. Of course I can troubleshoot, I can do this sh!7 but I have better things to do. Microsoft, I'll be getting a mac again next time.

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  3. Anonymous
    2017-11-08T07:54:33+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    This solved my problem, TY

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    20+ people found this answer helpful.
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  4. Anonymous
    2017-11-09T14:44:55+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    This solved my problem, TY

    Finally!!

    Thank you for posting this. Was making me seasick all the jumping around.

    (i'm using a simple setup - output through cheap VGA connection/docking station) from Thinkpad to lenovo external screen)

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    10 people found this answer helpful.
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  5. Anonymous
    2017-11-13T21:24:27+00:00

    Hi - I have the same problem. I tried to download the program you recommended, but get the message "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

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