MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-10-20T00:57:55+00:00

    I just started having this problem about an hour ago.  I have tried all of the above suggested solutions.  The only thing that seems to work is to set the display to "duplicate displays" instead of "extend displays".  That pretty much defeats the purpose of having another monitor.  

    Incidentally, about a week ago I started having a problem with Excel when I moved the display between screens when I had more than one file open.  The displayed workbook starts vibrating and freezes up.  It seems like this is likely related.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-10-20T01:03:26+00:00

    I did the OffCat scan and it said my Word was out of date (strange, since I have it set to automatic updates).  So I manually updated the Word and the jumping around has stopped....for now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-10-23T21:18:05+00:00

    Hi there. I have this same issue, and it goes away when I enter safe mode. I turned off all active add-ins, restarted word, and still have the problem. Any help would be appreciated!!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-10-24T03:58:30+00:00

    This worked perfectly ! Thanks.  Putting office into safe mode worked too - but I didn't want to play games figuring out which add in to disable or what each add in did (I only have out of the box add-ins by the way).

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-10-24T15:10:49+00:00

    I also cannot try the refresh rate change, as 60 is my only option. 

    That being said, switching to 125% scaling does make the problem go away. This is not a final solution for me, but a workaround until Microsoft can identify a solution to this potential bug?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments