MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-09T18:28:30+00:00

    This worked perfectly!  Thank you.

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  2. Anonymous
    2017-10-12T23:31:30+00:00

    Hi - this solved the problem for me, when it started randomly after I ran routine updates.

    In case it helps anyone else, I only needed to do the first step (under the Monitor tab, changed screen refresh rate from 64 hertz to 48 hertz) and that did the trick.

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  3. Anonymous
    2017-10-13T11:22:39+00:00

    This solved my problem, thanks a million from me, my eyes and my stomach!

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    8 people found this answer helpful.
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  4. Anonymous
    2017-10-17T00:38:46+00:00

    need to change the setting on displays.  under the Change size of text, apps, and other items, i changed mine to 125% and now no problems.

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    6 people found this answer helpful.
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  5. Anonymous
    2017-10-18T16:46:35+00:00

    I changed my scale to 125% for my 2nd monitor and the problem went away. 

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    8 people found this answer helpful.
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