MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-08-03T17:02:21+00:00

    Hello Everyone,

    Not only do I experience the bouncing/shaking, but now something new.

    When I scroll down to the last 2 or 3 pages of my document, the entire document scrolls off the screen automatically and can not be scrolled back into place. I have to go back to an earlier page, click onto this page, and then attempt to scroll back to the end of the document.

    Working on HP ProBook with an extended monitor configuration. The symptoms occur on both the laptop and external monitor.  W10, MS2016.

    ??

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  2. Anonymous
    2018-08-03T17:07:18+00:00

    Sorry,

    Forgot to mention the run-away document only happens in multi-page view. One page view is not experiencing the same issue.

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  3. Anonymous
    2018-08-07T21:49:13+00:00

    I have the same problem, also using external monitor but sometimes even the built-in laptop (Lenovo T440) also has the same problem; which is driving me crazy and cursing Microsoft.  I noticed you recommend using the Office analyzer tool to collect specific data however when I click on the link for the tool I get the following

    The Microsoft Office Configuration Analyzer Tool (OffCAT) was removed from the Microsoft Download Center on June 11, 2018.

    I'm running the latest Windows 10 version 1803 OS Build 17134.165, Office Pro Plus 2016 Word version 1807 build 10325.20082

    Can you guys stop breaking this stuff with each new version?  Word has worked fine for the most part (large files with graphics have always been a problem) for the past 20 years.

    Thanks

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  4. Anonymous
    2018-08-25T15:40:39+00:00

    Mine jumps vertically all the time when I try to click to insert or edit text.  The document was created with Word 97 and has supposedly been converted through the 'Enable Editing' button.  The only thing I have found that stops it jumping up the page all the time to the last edited spot is to save the file.  Then it will let me click and edit where I want to without jumping. 

    This is on a new desktop computer btw.... running W10 with Office 365.

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  5. Anonymous
    2018-08-29T15:43:12+00:00

    I am having the same problem. After searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects: Here disable Animate controls and elements inside windows (I disabled all three check boxes with the word Animate).

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