MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-12-13T03:03:00+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    This solution worked like a charm for me too. I had the shake problem on a desktop with two monitors. Changing this setting fixed the problem immediately.

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  2. Anonymous
    2017-12-13T16:22:53+00:00

    I have noticed this problem is exasperate when you open a second  instance of Word (working with 2 documents on 2 external monitors).  Word becomes almost unusable.

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  3. Anonymous
    2017-12-15T23:23:15+00:00

    Hi awalke9! 

    I have a very similar setup to yours, with a Lenovo laptop plugged into an external monitor and Office 365. 

    I had the same issue and couldn't figure out for the life of me what was causing it till you pointed out that it only occurred on the external monitor. 

    It took me a couple minutes, but the solution seems to be going into windows display settings (right-click on the desktop and select 'display') and make sure the scaling % is the same on both of your monitors.

    This means you will lose a little but of screen real estate (only if you had to increase the scaling %), but the jerking should stop.

    It seems that word just doesn't like different scaling and doesn't play well with scaling other than the one on the primary monitor :/

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  4. Anonymous
    2017-12-18T12:12:06+00:00

    Thanks so much! 

    This seems to have finally worked for me.

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  5. Anonymous
    2017-12-22T04:05:47+00:00

    Thanks so much, I had this problem and the fix worked immediately.

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