MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-31T15:56:18+00:00

    Hello, 

    I have the exact same issue and the OffCAT also does not seem to have helped at all. Like Jennifer all I got was the Cached Credentials and profile type- local. This does not seem to resolve anything.

    Seems to be a very typical problem....

    Please provide a fix.

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  2. Anonymous
    2017-10-24T15:10:49+00:00

    I also cannot try the refresh rate change, as 60 is my only option. 

    That being said, switching to 125% scaling does make the problem go away. This is not a final solution for me, but a workaround until Microsoft can identify a solution to this potential bug?

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  3. Anonymous
    2017-10-24T03:58:30+00:00

    This worked perfectly ! Thanks.  Putting office into safe mode worked too - but I didn't want to play games figuring out which add in to disable or what each add in did (I only have out of the box add-ins by the way).

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  4. Anonymous
    2017-10-23T21:18:05+00:00

    Hi there. I have this same issue, and it goes away when I enter safe mode. I turned off all active add-ins, restarted word, and still have the problem. Any help would be appreciated!!

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  5. Anonymous
    2017-10-20T01:03:26+00:00

    I did the OffCat scan and it said my Word was out of date (strange, since I have it set to automatic updates).  So I manually updated the Word and the jumping around has stopped....for now.

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