MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-08-26T07:21:48+00:00

    I have the same issue with new Surface Pro (i7 - 7660U @ 2.5GHz 16.0GB RAM, x64) running Windows 10 Prof and Office 365. My external monitor is an Insignia, but I have a newer and larger Vizio monitor at work and the same thing happens. I ran the OffCAT tool and it only told me that I needed to update my Office programs (news to me, as I had received no notice that updates were available). I updated and rebooted, but the problem persists. It makes working on an external monitor impossible.  It is also associated with spontaneous and absurd resizing of the window (the whole window, including text on the Word tool bars), which is also extremely annoying.  I've used this monitor with my Windows 7 Dell laptop for years with zero problems.  It's quite amazing to switch to Windows hardware running Windows software and find myself fighting one ridiculous bug after the next! This is just the latest. I always excused these kinds of things as being caused by poor integration between hardware and software from different companies. But apparently, it's just Microsoft.

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  2. Anonymous
    2017-08-18T02:28:28+00:00

    Hi Simo,

    Have you tried to use the Microsoft Office Configuration Analyzer Tool (OffCAT) to identify the cause of the issue? Let us know so we can further assist you.

    Regards.

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  3. Anonymous
    2017-08-18T01:37:09+00:00

    Hi I am experiencing the same issue, Win 10 Office 365 pro, Dell latitude e5570 with dual graphics intel + AMD m370. Again only occurs when using an external screen.

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  4. Anonymous
    2017-07-27T06:57:19+00:00

    We appreciate the information you provided. To assist you with identifying what's causing the issue and how can we fix it , we suggest that you run the Microsoft Office Configuration Analyzer Tool (OffCAT). This tool provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer. Click this link for more information about the Microsoft Office Configuration Tool.

    Kindly update this thread with the results.

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  5. Anonymous
    2017-07-25T17:45:30+00:00

    This is a new device (2 days) that I'm running with two external monitors.  It jumps left to right on both external monitors but not on my laptop monitor.  This is as far as I got with trouble shooting

    J

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