MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Hi All!

At my customers, we have the same issue where we use external displays. Only in case of "extended display" on the external monitor. All Windows and computer driver up to date. OffCAT did not find any issue. We did not seen, or experience this display error approx 2-3 months ago. These issue reports has been around since 2 or 3 months too, without any usefull solution. What is the point of view of Microsoft?

MS.Windows 10 x64

MS.Office 365 Business

Lenovo T series notebooks

Thanks, in advance!

Gabor

Replying to my own post to help others.  Via Desktop, Rightclick, Display Settings, scroll down to: Display Adapter Properties, I did 2 things.  

  Under Monitor Tab, reset FPS from 59 to 50.  

  Then, clicked Adapter Tab, clicked Properties, on the resulting pop up, clicked Driver tab, clicked Update (and it did).  One or both of these things worked.

I had severe jumping of WORD when driving two monitors off my laptop.  (At home, it had been jumping only on (R) external monitor when driving two DVI monitors off a dock, in another office, it was jumping on both L and R external monitor off the X1's DVI port (with DVI HDMI cable) and X1 HDMI port (with HDMI HDMI cable).

I noticed jumping stopped if I was driving only 1 external monitor so I wondered if it was an overloading problem with an irregular fault.

Did this stuff and it went away.  (I had to figure out to keep clicking deep enough inside various submenus then I did hit a video driver that was updateable).  I'm not sure which worked: (A) slowing the FPS or (B) the driver update.  I guess I could reset monitors back upwards to 59 fps and see if the problem came back.

20170911:

Suffered: Severe jumping in OFFICE when driving two monitors of Lenovo X1 Gen4.

Noticed: No jumping in OFFICE when only using 1 external monitor (other unplugged)

Desktop > Rightclick > Display Settings

Pick one of the 2 or 3 monitors

Scroll to bottom to: Display adapter properties

See Popup box

MONITOR TAB: Set from 59 fps to slower 50 fps

ADAPTER TAB: Properties (see a 2nd popup), then Driver tab, then click Update (slow)

In my case u pdated to: 8/13/2017, Intel HD 520 Driver, 22.20.16.4771.

This updated the driver apparently used for all 3 monitors, internal and the two externals.  They all show they are using the same Intel .4771 driver.

This solved the issue. I first tried pressing CTRL while opening word but Word (from the start menu) which did not work. Then I used the command line. This meant first finding the executable (WINWORD) and then running WINWORD \safe which opened with a slightly different looking word interface. In safe mode, I stopped experiencing the issue. So then I went to regular word->options->add-ins and unchecked all the "Action" add-ins. No more jittery screens. Now I have to go back and start turning them on one by one to catch which one is giving me the issue. I had the following add-ins enabled:

-Address (English)

-Date (XML)

-Instant Messaging Contacts (English)

-Measurement Converter (Measurement Converter)

-Telephone Number (XML)

Thank you LitVire!

Try opening word in safe mode. https://support.office.com/en-us/article/Open-Office-apps-in-safe-mode-on-a-Windows-PC-dedf944a-5f4b-4afb-a453-528af4f7ac72

if that works its an add-in  causing your problem.