MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-20T00:57:55+00:00

    I just started having this problem about an hour ago.  I have tried all of the above suggested solutions.  The only thing that seems to work is to set the display to "duplicate displays" instead of "extend displays".  That pretty much defeats the purpose of having another monitor.  

    Incidentally, about a week ago I started having a problem with Excel when I moved the display between screens when I had more than one file open.  The displayed workbook starts vibrating and freezes up.  It seems like this is likely related.

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  2. Anonymous
    2017-10-18T16:46:35+00:00

    I changed my scale to 125% for my 2nd monitor and the problem went away. 

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  3. Anonymous
    2017-10-17T00:38:46+00:00

    need to change the setting on displays.  under the Change size of text, apps, and other items, i changed mine to 125% and now no problems.

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  4. Anonymous
    2017-10-13T11:22:39+00:00

    This solved my problem, thanks a million from me, my eyes and my stomach!

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  5. Anonymous
    2017-10-12T23:31:30+00:00

    Hi - this solved the problem for me, when it started randomly after I ran routine updates.

    In case it helps anyone else, I only needed to do the first step (under the Monitor tab, changed screen refresh rate from 64 hertz to 48 hertz) and that did the trick.

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