MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-01-05T20:03:03+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    None of the other things fixed my problem. THIS did. 

    Thanks for posting it!

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  2. Anonymous
    2018-07-06T13:57:42+00:00

    I have the same issue, which seems to happen after switching from external monitor to laptop only. Closing all opened Word documents and then reopening Word and selecting Blank document seems to reset/fix the issue. After this you can open your other documents and the shaking is gone.

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  3. Anonymous
    2018-06-11T16:34:30+00:00

    "I simply selected and applied the setting 'Adjust for Best Performance". It cleared all setting boxes, including the 'animation' box, and the outlook windows now move by the mouse cursor in a stable manner."

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

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    3 people found this answer helpful.
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  4. Anonymous
    2017-09-07T23:27:27+00:00

    I have the same issue. I have 2 external monitors hooked up to my laptop and Word makes the document jump every time I scroll. Excel is worse, the whole thing tries to resize multiple times until it crashes. I have to use the display of the laptop for these to work.

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  5. Anonymous
    2017-08-18T01:37:09+00:00

    Hi I am experiencing the same issue, Win 10 Office 365 pro, Dell latitude e5570 with dual graphics intel + AMD m370. Again only occurs when using an external screen.

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