Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-03-19T21:06:06+00:00

    Again, I am having the same trouble with the excel app.  I have one Ipad that it still works on but that never goes offline.  It seems, for us, to be an issue when you work out of wifi or mobile range and then sync back when you get service again.  Either way, it has been an issue for a while and microsoft should be doing more to replicate and fix the issue.  It didn't exist in older versions, so it shouldn't be that hard to remedy.

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  2. Anonymous
    2018-03-24T23:44:45+00:00

    So are we ever going to fix this problem?  You’ve been getting reports of this issue for weeks.  FIX IT ALREADY!

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  3. Anonymous
    2018-03-26T10:42:40+00:00

    Similar intermittant issues saving files to dropbox from IOS word.

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  4. Anonymous
    2018-03-27T10:53:13+00:00

    I have been having the same issues with both word and excel uploading to dropbox. It is very frustrating and I can see no evidence of microsoft trying to resolve this issue quickly. I wonder when we can start talking about refunds of our monthly subscription?

    Ipad pro/ ios 11.2.6/ word 2.11.1

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  5. Anonymous
    2018-03-30T23:01:59+00:00

    I am having the same problem with MS Word app on iPad pro.

    Every time I edit a word file which has been saved in Dropbxo on iPad, Word app gives a message to say it can’t upload (Auto save on). It’s been like this since a few iOS updates ago.

    It’s very frustrating and there doesn’t seem to be a solution even though many people have the same problem.

    I am using:

    iPad Pro; iOS  11.3

    MS Word iOS app 2.11.11

    Hope there is a solution soon. Thanks

    Ray

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