Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-03-09T09:36:15+00:00

    I am having exactly the same issue with Word and Excel apps on my iPad. I updated tot the latest IOS version yesterday.

    Christina

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  2. Anonymous
    2018-03-11T19:02:06+00:00

    I’ve been having the same problem in Word, it seemed to show up after the last time I updated.  Logging out of my Office 365 account and back in fixed it for a couple of days, then it came back.  

    iPad Mini 2

    iOS 11.2.6

    Word version 2.10.1 (180215)

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  3. Anonymous
    2018-03-12T13:37:00+00:00

    3 weeks between updates. THREE.

    And lo and behold today's update DOESN'T FIX ANYTHING.

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  4. Anonymous
    2018-03-16T02:55:57+00:00

    Version 2.11.1 - Still no good.

    The incompetence of the Office team is REALLY showing.

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  5. Anonymous
    2018-03-19T15:36:38+00:00

    I’m having the same problem, and it’s very frustrating. I use Dropbox because my OneDrive is attached to my school account, so when I graduate I will lose access to it, which is unacceptable. Also, Dropbox is more platform-ecumenical than OneDrive, so I will not be switching services. Any fixes to this issue are greatly appreciated.

    I’m running:

    iOS 11.2.6

    5th generation iPad, 128GB

    Word for iOS version 2.11.1

    This issue also affects PowerPoint on my iPad, which is the only other Office product I use on my device.

    I look forward to a quick resolution to this issue, and thank you in advance.

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