Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-05-09T22:42:50+00:00

    I don't think anyone had reported this before April, so that is the date from which we have to start the "counter."

    Sometimes, adding feedback on a topic to the Uservoice forum at http://word.uservoice.com may attract additional attention.

    However, I'm afraid none of us can rush the internal processes of a commercial software company. :-(

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  2. Anonymous
    2018-05-09T22:47:54+00:00

    Again this is embarraskng for Microsoft. Considering Microsoft employess were responding right away when this post was created in February, before bailing on their paying customers.

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  3. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-05-09T22:57:05+00:00

    Actually, I'm not sure that all people who have a "Microsoft" badge are necessarily Microsoft employees. See https://answers.microsoft.com/en-us/feedback/forum/fdbk_news/whos-who-in-the-community-affiliation-roles/ef95f5ec-79e3-4200-b23e-29604b6ca927 (the descriptions of roles and affiliations are currently being updated).

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  4. Anonymous
    2018-05-10T19:35:59+00:00

    I don't think anyone had reported this before April, so that is the date from which we have to start the "counter."

    Sometimes, adding feedback on a topic to the Uservoice forum at http://word.uservoice.com may attract additional attention.

    However, I'm afraid none of us can rush the internal processes of a commercial software company. :-(

    Thanks! That was a good idea with Uservoice. I posted a “suggestion” under title:

         Fix Upload/Syncing with DropBox Bug!!

    It’s needs 20 likes for a response from MS, if anyone wants to help out that would be great (http://word.uservoice.com). Maybe another brick wall, but figured it can hurt

    I appreciate the response & idea! Back to work I go, since everything takes twice as long (with orders of magnitude more frustration) to accomplish these days ;(

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  5. Anonymous
    2018-05-10T19:38:39+00:00

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