Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-05-04T01:47:51+00:00

    There has not been.

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  2. Anonymous
    2018-05-04T01:49:40+00:00

    Well that is just fantastic....

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  3. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-05-06T23:17:46+00:00

    Has there been any response from Microsoft regarding this error?

    The only response I received is that the problem is being investigated.

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  4. Anonymous
    2018-05-06T23:19:33+00:00

    Is that they only care about OneDrive**

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  5. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-05-06T23:25:04+00:00

    As an MVP, I do not get any inside information on how Microsoft manages bugs and bug reports.

    So far, the information that has been given is to be expected; it is just normal procedure. (Obviously, open source software producers are more transparent.)

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