Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-13T05:41:45+00:00

    I have asked a question about this to the Office team and I have been informed that a bug report has been filed and that the bug is being investigated.

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  2. Anonymous
    2018-04-14T18:41:03+00:00

    Same problem. Reboot, re-installs, no help. 

    Brand new Ipad Pro 12.9”

    Word 2.12, updated 4/10/2018

    iOS 11.3

    Also happening with Excel 2.12 updated 4/10/2018 (those are the only two Office products I use this way)

    Making BOTH companies look quite bad so really in your interest to work together.  I am not going to switch to OneDrive because of this — I’d sooner live without, so if that’s the plan it’s not working. Please help! I used these apps/services seamlessly with NO PROBLEM before on other ipads in past.

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  3. Anonymous
    2018-04-18T02:26:52+00:00

    I have the same problem - there’s no user solution that I can find.  Microsoft needs to fix this quickly, it’s been a major work flow disruption.

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  4. Anonymous
    2018-04-18T02:34:10+00:00

    Must suck to be an MVP and have your team bail on you to deal with one of the few legitimate problems posted on this forum.

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  5. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T06:01:44+00:00

    Please note that the Office team isn't "mine." As an MVP, I do not work for Microsoft. See Who's Who in the Community in the FAQ at https://answers.microsoft.com/en-us/page/faq.

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