Word App not uploading to Dropbox

Hi,

We need to gather additional information to better help you with this concern. Kindly answer the following:

• Did you notice any changes to your device prior to this issue?
• Does the issue happen to a specific Word file?

In the meantime, we suggest that you upload the Word file in your OneDrive and check if you will still experience the same issue. To do it, kindly follow the steps on how to use OneDrive in iPad through this article.

If you were able to upload your document to OneDrive, the issue is with Dropbox. That being said, we advise contacting the developer for better assistance. We understand that you have already contacted them. However, if you'll be able to upload your file to OneDrive, then there's nothing wrong with your Office program.

Please post back with the result for further assistance.

It happens with more than one file, and files in more than one folder. It does not happen every time I manipulate the file but will happen in fits. I will have to re-save a document 5 times within an hour and then be fine for a day or two before it happens again. I took screen shots if you need to see them.

I have not noticed anything out of the ordinary other than known reported bugs after updates to the newest iOS.

I will try OneDrive, but as the problem runs in fits it may take a while to see if the problem occurs with OneDrive.

I have not been able to re-create the problem when uploading to OneDrive but OneDrive is not my preferred method to save documents. I have been in contact with Dropbox support and they noted that all the error messages appear in the Word app, not the Dropbox app and that my files appear fine on the Dropbox end. Their reply is below:

Also, thanks for your file names. On my end the files look fine so i'm trying to distinguish exactly where this problem lies.

I see that the screenshots are from the Word App and not from Dropbox. I do see the exclamation mark in the orange triangle, but I need to understand how this corresponds to Dropbox, and what makes you believe the issue is being caused by Dropbox, and not the Word App so I can troubleshoot.

Do you have any error messages in your Dropbox Account? Can you please send them to me so I can troubleshoot more effectively.

I have attached to you the same photos I sent to them. Instead of blaming each other I would really like if you could work together to figure out why your programs are no longer working together, as I have been using this method to organize my notes for over a year and this problem has only been going on for a month. Again, I am using the Word app on my school-issued iPad to save documents to Dropbox. I get no error messages in Dropbox, the error messages appear in the Word app. The error appears to be communicatio between Word app and Dropbox for saving files as they are updated and I need your help to find out why. Thank you.

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Hi,

We would like to know if you have tried uninstalling Word app then re-install it. There is a possibility that updates installed or changes made on the device affected the application.

We are looking forward to your reply.

I have tried un-installing and re-installing both apps at least 3 times over the past month. I have checked the internet/WiFi connection and as far as I can tell it is fine. I have done several reboots/hard restarts with my device. My operating system is up to date and I am not anywhere near my storage limit.