Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-04-11T02:42:58+00:00

    Please advise on the status of this issue !!

    Paid service should not make it difficult/impossible to run a business.

    Short of a resolution, ANY feedback or status update would be appreciated. In less than 30 minutes I’ve seen hundreds of posts all citing the same problem & frustrations (less time than it takes to make simple edits and upload Excel & Word files to DropBox these days).

    Please .... ADVISE !!!!

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  2. Anonymous
    2018-04-10T18:18:28+00:00

    I am on ios 11.2.6 on my ipad. Word and excel are working fine with dropbox, I have had problems as I posted on this thread.

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  3. Anonymous
    2018-04-09T15:49:42+00:00

    Called in to Microsoft to attempt to get real results. 

    I was transferred twice, told to please hold and was hung up on during my hold...

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  4. Anonymous
    2018-04-09T14:58:55+00:00

    Version 2.12 - Still f***ing trash

    How is this even possible? It has been 3 months and 6 updates without a fix. This is absolutely absurd.

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  5. Anonymous
    2018-04-08T22:37:43+00:00

    MS Word for iPad 2.11.1

    IOS 11.3

    iPad Pro

    Having this issue with MS Word, less with Excel. I am thinking of switching to Apple products, Pages etc. For the moment I am working around by saving to my iPad then editing and then uploading the final version to DropBox. It’s tedious but works. If an app won’t talk to DropBox that’s a problem.

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