Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-04-20T22:12:28+00:00

    I would just like to add that I'm also experiencing this problem. Hopefully a resolution can be met soon. I work across multiple devices and use Dropbox because it is used by others in my group, so a fix for me is essential.

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  2. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T14:30:34+00:00

    Your frustration is perfectly understandable.

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  3. Anonymous
    2018-04-18T14:27:08+00:00

    This is a crock of ****. A Microsoft team member responded ONE DAY after this thread was opened. It was reported with in this thread and a January 26th thread with a combined 1770 views and 86 replies.

    It is total incompetence by the Microsoft team that the only person who even seems to care is a volunteer moderator.

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  4. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T14:24:01+00:00

    No, you are misunderstanding my role in this forum. I participate as a volunteer. Again, see the FAQ.

    For more on the MVP award, see https://mvp.microsoft.com/.

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  5. Anonymous
    2018-04-18T14:21:46+00:00

    Please note that paying customers have been broken for 4 months and as a moderator of this forum, the team certainly is 'yours'

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