Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-04T21:12:32+00:00

    It happens with more than one file, and files in more than one folder. It does not happen every time I manipulate the file but will happen in fits. I will have to re-save a document 5 times within an hour and then be fine for a day or two before it happens again. I took screen shots if you need to see them.

    I have not noticed anything out of the ordinary other than known reported bugs after updates to the newest iOS.

    I will try OneDrive, but as the problem runs in fits it may take a while to see if the problem occurs with OneDrive.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-04T10:07:03+00:00

    Hi,

    We need to gather additional information to better help you with this concern. Kindly answer the following:

    • Did you notice any changes to your device prior to this issue?
    • Does the issue happen to a specific Word file?

    In the meantime, we suggest that you upload the Word file in your OneDrive and check if you will still experience the same issue. To do it, kindly follow the steps on how to use OneDrive in iPad through this article.

    If you were able to upload your document to OneDrive, the issue is with Dropbox. That being said, we advise contacting the developer for better assistance. We understand that you have already contacted them. However, if you'll be able to upload your file to OneDrive, then there's nothing wrong with your Office program.

    Please post back with the result for further assistance.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments