Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-03-11T19:02:06+00:00

    I’ve been having the same problem in Word, it seemed to show up after the last time I updated.  Logging out of my Office 365 account and back in fixed it for a couple of days, then it came back.  

    iPad Mini 2

    iOS 11.2.6

    Word version 2.10.1 (180215)

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  2. Anonymous
    2018-03-09T09:36:15+00:00

    I am having exactly the same issue with Word and Excel apps on my iPad. I updated tot the latest IOS version yesterday.

    Christina

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  3. Anonymous
    2018-03-08T13:58:21+00:00

    Thank you for the information you've provided. We'll have this reported to our engineering team and keep this thread posted for any updates or troubleshooting. We appreciate your assistance.

    If you have further questions, please feel free to keep us posted.

    Best regards,

    So this engineering team, do they know what they're doing or?

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  4. Anonymous
    2018-03-03T14:11:48+00:00

    Thank you for the information you've provided. We'll have this reported to our engineering team and keep this thread posted for any updates or troubleshooting. We appreciate your assistance.

    If you have further questions, please feel free to keep us posted.

    Best regards,

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  5. Anonymous
    2018-03-02T21:00:28+00:00

    iOS 11.1 and 11.2 and 11.3(beta)

    Excel 2.10.1

    Word 2.10.1

    All the exact issue.

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