Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-04-07T13:38:43+00:00

    Im having the same problem ongoing with Excel saving to Dropbox on my iPhone 8.

    If I create a new excel file, when I initially save it, it uploads to Dropbox fine. Any subsequent attempt to save the file reaults in an error. Extremly frustrating this hasnt been resolved... need this sorted asap or need to find alternatives.

    Have tried reinstalling all apps & resetting. 

    iOS 11.2.6

    Excel 2.11.1

    Drobox 90.2.2

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  2. Anonymous
    2018-04-04T00:49:52+00:00

    This is not/can not be a Dropbox issue. Microsoft talks to Dropbox via its API. Dropbox's API has not updated since last year. The Dropbox app itself needs not be installed on the device for excel/word to access it. This is simply Microsoft screwing up how it talks to the API and neglecting to fix it because they have a competing platform .

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  3. Anonymous
    2018-04-04T00:46:46+00:00

    I have been working the same issue via Microsoft and Dropbox support.  Microsoft claims it is a Dropbox issue, which may be true as Dropbox support informed me March 30th that ‘We’re aware of this bug and are working to fix it’, and to keep an eye out for the next update.  My problem was with all Office Apps using dropbox on an up-to-date iPad Pro.

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  4. Anonymous
    2018-04-02T15:29:36+00:00

    I just reported every response from a Microsoft employee in this thread as abuse. Maybe they'll pull their heads out of their asses and show back up to resolve the issue.

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  5. Anonymous
    2018-04-02T01:29:13+00:00

    I updated.  Same problem. Same unwillingness for MS to try to fix the problem.  Can you mahbe give us an update?  Its not as if we are paying customers.

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