Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-05-17T03:27:11+00:00

    It started working for me the day i made my last post.  

    I also tried something different that might have worked...instead of opening dropbox, and then clicking on the dropbox file and trying to open it that way, I went directly to Word (and Excel), opened them, then hit the open file button from that program and opened the dropbox file.  

    Anyway, I’ve had no issues the past two days.

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  2. Anonymous
    2018-05-15T16:57:32+00:00

    Oh what a relief!!! Might get bored with all the extra time on my hands not having to do everything in duplicates & triplicates ;-) . Bye-bye “Deleted Versions” folder! Thx for the long awaited and overdue fix!!

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  3. Anonymous
    2018-05-15T14:40:52+00:00

    Just tried it as well, and seems to work again!! Finally!!

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  4. Anonymous
    2018-05-15T14:30:47+00:00

    Really?  As of 6:00 pm CDT yesterday it was still not working.

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  5. Anonymous
    2018-05-15T14:22:48+00:00

    SWEET. BABY. JESUS.

    They've finally fixed it!

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