Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

82 answers

Sort by: Most helpful
  1. Anonymous
    2018-04-01T17:24:13+00:00

    Same Problem

    iPad Mini 4

    IOS 11.3

    Word 2.11.1

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-03-30T23:01:59+00:00

    I am having the same problem with MS Word app on iPad pro.

    Every time I edit a word file which has been saved in Dropbxo on iPad, Word app gives a message to say it can’t upload (Auto save on). It’s been like this since a few iOS updates ago.

    It’s very frustrating and there doesn’t seem to be a solution even though many people have the same problem.

    I am using:

    iPad Pro; iOS  11.3

    MS Word iOS app 2.11.11

    Hope there is a solution soon. Thanks

    Ray

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-03-27T10:53:13+00:00

    I have been having the same issues with both word and excel uploading to dropbox. It is very frustrating and I can see no evidence of microsoft trying to resolve this issue quickly. I wonder when we can start talking about refunds of our monthly subscription?

    Ipad pro/ ios 11.2.6/ word 2.11.1

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-03-26T10:42:40+00:00

    Similar intermittant issues saving files to dropbox from IOS word.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-03-24T23:44:45+00:00

    So are we ever going to fix this problem?  You’ve been getting reports of this issue for weeks.  FIX IT ALREADY!

    Was this answer helpful?

    0 comments No comments