Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-05-17T03:27:11+00:00

    It started working for me the day i made my last post.  

    I also tried something different that might have worked...instead of opening dropbox, and then clicking on the dropbox file and trying to open it that way, I went directly to Word (and Excel), opened them, then hit the open file button from that program and opened the dropbox file.  

    Anyway, I’ve had no issues the past two days.

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  2. Anonymous
    2018-05-15T16:57:32+00:00

    Oh what a relief!!! Might get bored with all the extra time on my hands not having to do everything in duplicates & triplicates ;-) . Bye-bye “Deleted Versions” folder! Thx for the long awaited and overdue fix!!

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  3. Anonymous
    2018-02-07T07:31:14+00:00

    Hi,

    We would like to know if you have tried uninstalling Word app then re-install it. There is a possibility that updates installed or changes made on the device affected the application.

    We are looking forward to your reply.

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  4. Anonymous
    2018-02-06T19:59:26+00:00

    I have not been able to re-create the problem when uploading to OneDrive but OneDrive is not my preferred method to save documents. I have been in contact with Dropbox support and they noted that all the error messages appear in the Word app, not the Dropbox app and that my files appear fine on the Dropbox end. Their reply is below:

    Also, thanks for your file names. On my end the files look fine so i'm trying to distinguish exactly where this problem lies.

    I see that the screenshots are from the Word App and not from Dropbox. I do see the exclamation mark in the orange triangle, but I need to understand how this corresponds to Dropbox, and what makes you believe the issue is being caused by Dropbox, and not the Word App so I can troubleshoot.

    Do you have any error messages in your Dropbox Account? Can you please send them to me so I can troubleshoot more effectively.

    I have attached to you the same photos I sent to them. Instead of blaming each other I would really like if you could work together to figure out why your programs are no longer working together, as I have been using this method to organize my notes for over a year and this problem has only been going on for a month. Again, I am using the Word app on my school-issued iPad to save documents to Dropbox. I get no error messages in Dropbox, the error messages appear in the Word app. The error appears to be communicatio between Word app and Dropbox for saving files as they are updated and I need your help to find out why. Thank you.

    ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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  5. Anonymous
    2018-02-04T21:12:32+00:00

    It happens with more than one file, and files in more than one folder. It does not happen every time I manipulate the file but will happen in fits. I will have to re-save a document 5 times within an hour and then be fine for a day or two before it happens again. I took screen shots if you need to see them.

    I have not noticed anything out of the ordinary other than known reported bugs after updates to the newest iOS.

    I will try OneDrive, but as the problem runs in fits it may take a while to see if the problem occurs with OneDrive.

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