Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-04-18T14:21:46+00:00

    Please note that paying customers have been broken for 4 months and as a moderator of this forum, the team certainly is 'yours'

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  2. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T14:21:42+00:00

    Well, at least now it has been reported to Microsoft.

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  3. Anonymous
    2018-04-18T14:19:47+00:00

    This has been an issue since October 2017, 6 months.  Seems to be straight out of the malware virus playbook to drive consumers to the one drive platform.

    MS Excel for iPad 2.12

    MS Word for iPad 2.12

    IOS 11.3

    iPad Pro

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  4. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T06:01:44+00:00

    Please note that the Office team isn't "mine." As an MVP, I do not work for Microsoft. See Who's Who in the Community in the FAQ at https://answers.microsoft.com/en-us/page/faq.

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  5. Anonymous
    2018-04-18T02:34:10+00:00

    Must suck to be an MVP and have your team bail on you to deal with one of the few legitimate problems posted on this forum.

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