Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-01-19T00:53:50+00:00

    Hi,

    Thank you for sharing this information with us. As Kristine Arp  stated in her reply on January 14, 2018, our Excel Team is still investigating this concern and is working to get it resolved. We will post back as soon as we receive an update.

    Best regards.

    Hi so far ive been uninstalling the latest security update since early january til now. and it works. but, do you have any better idea, to stop it updating the security updates which prevent the touchpad to scroll in excel 2010? thank you

    Do you mean the Security Updates from Windows or the ones from Microsoft Office?

    Hi! 

    It's from Windows security update

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  2. Anonymous
    2018-01-19T01:26:21+00:00

    We suggest that you download and run the Show or hide updates troubleshooter to temporarily prevent the update from being reinstalled until an updated fix is available. This will provide a user interface for hiding and showing Windows Updates and drivers for Windows 10. Please see the link below for more details:

    How to temporarily prevent a Windows Update from reinstalling in Windows 10.

    Regards.

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  3. Anonymous
    2018-01-19T17:23:29+00:00

    I have exactly the same problem on a new and up to date Dell XPS 15.

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  4. Anonymous
    2018-01-20T12:50:57+00:00

    We appreciate you updating us with this information. Our Excel Team is still investigating the concern and working to get this resolved. We will post back as soon as we receive an update.

    We appreciate your patience.

    One more symptom.

    Whilst still in Excel, the two fingered scrolling also doesn't work when you're using the explorer option to do a 'save as'.

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  5. Anonymous
    2018-01-21T22:21:49+00:00

    Hi there,

    I can confirm the problem

    Excel 2010 worked fine until Fall Creators update of Windows 10

    (or maybe a bit later)

    Microsoft updated Windows 10 and also improved Scrolling of touch pad devices

    (in my case it's a Synaptics Touchpad 64bit Enhancements).

    Scrolling is smoother in Windows Explorer and other ares

    BUT - Excel 2010 is completely not working with vertical scrolling (Table and any other dialog).

    Seems that Excel intercepts the messages not according the updated drivers.

    (even Save Dialog, etc)

    Hope there will be an update for Excel 2010 (64bit) soon so we can all use touchpad scrolling again.

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