Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

119 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-01-11T07:23:50+00:00

    Hi everyone,

    We appreciate the update. We are currently getting all the information that you've provided in order for us to have this investigated further. That being said, please keep us posted with any other troubleshooting that you might have tried so we can also have this raised to our developers.

    If you have further questions, please feel free to reply to this post.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-01-12T16:57:25+00:00

    Hi everyone

    I am having this problem on a Lenovo YOGA 720-15lbk too.

    Is there a solution in sight?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-13T00:25:14+00:00

    Hi everyone

    I am having exactly this problem on a Lenovo YOGA 720-13lbk

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-01-14T07:27:45+00:00

    Just realised that I can also NOT use the touchpad to zoom in and out on excel spreadsheets. This option works in all other apps tested such as Word, Google.

    Thanks.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-01-14T09:47:37+00:00

    We appreciate you updating us with this information. Our Excel Team is still investigating the concern and working to get this resolved. We will post back as soon as we receive an update.

    We appreciate your patience.

    Was this answer helpful?

    0 comments