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Good day all,
I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.
I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.
Following some online advice I ran a fix which didn't fix it.
I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.
Btw, this is happening for all excel files whether they have freeze panes or not.
Any thoughts or help would be much appreciated.
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We appreciate you taking the time in performing the troubleshooting methods we’ve asked you to try. We’ve submitted your concern to our Engineers to have it reviewed and addressed. Rest assured that we are working around the clock to get this resolved.
We will get back to you as soon as we receive an update.
Sounds as if we have the exact same problem.
We appreciate you taking the time in performing the troubleshooting methods we’ve asked you to try. We’ve submitted your concern to our Engineers to have it reviewed and addressed. Rest assured that we are working around the clock to get this resolved.
We will get back to you as soon as we receive an update.
Thank you for taking the time to help and to keep me informed as to the state of play.
Very much appreciated. Fingers crossed :)
As someone having the same problem on my Acer laptop, I also want to thank Emile for going through troubleshooting steps on behalf of the rest of following this thread. I eagerly await a resolution.
Jeff
I also have a Acer Aspire ES 15, and I am having the EXACTLY same problem as you guys, after I installed the Windows Falls update, only in Excel 2010, and only with the vertical scroll. I followed the same steps as you, but also to no avail. With Apple pressing users to update hardware/software, for instance, it wouldn't surprise me if this recent update in Windows brought incompatibilities to older Office software...