Touchpad scroll not working with Excel 2010

Anonymous

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

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119 answers

Anonymous

2018-01-04T13:09:03+00:00
Aside from the troubleshooting steps that you’ve already tried, we suggest creating a test user profile. This way we will be able to determine if the issue is not user profile related. To create a test user profile, follow these steps:
1. Go to Settings.
2. Click Accounts.
3. Select Family & other people.
4. Select the Add someone else to this PC tab.
5. Name the user as Test.
6. Set up a password.
7. Hit Next.
8. Sign in as Test user.
If the issue doesn’t happen when you’re using the test user profile, the issue might be related to your existing user profile. You would have to migrate all your data to the new user profile.

If the issue persists, it is possible that a system file is damaged. Try running the System File Checker to check for system file corruption by following the steps in this article. Once you’re done with restoring the system file that was damaged, reinstall Office 2010 by following the steps in this article.

We will be waiting for your reply.
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Anonymous

2018-01-04T20:15:55+00:00
Thank you for replying once again....

I still have the problem after creating and using a new user profile.

I ran the commands DISM and SFC as mentioned in the article (NB. I didn't see any responses to say they had fixed anything).

Tried to do a reinstall and reached the point where I'm being a bit dumb. You've asked me to reinstall but my 4 options are...
- Add or remove features
- Repair
- Remove
- Enter a product key
So not sure what to do next. Please advise.

Thanks,

Emile
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Anonymous

2018-01-05T12:53:13+00:00

Make sure that Office 2010 was completely uninstalled by following the steps on this link. Once you’re done, proceed with reinstalling Office 2010 by following the steps on this link.

If reinstalling Office 2010 gave you the same result, we need you to try running Windows 10 in safe mode. This way we will be able to determine that the performance of Excel 2010 is not being affected by third-party applications. Click here for the instructions on how to start Windows in safe mode. We also would like to confirm if the issue is isolated to Excel.

We will be waiting for your update.
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Anonymous

2018-01-05T18:05:47+00:00

Thanks for pointing me in the right direction Kristine and thank you for your patience.

Uninstalled, rebooted and reinstalled. No change to excel.

Started up in Safe Mode. I noticed I can scroll sideways (left and right) but NOT up and down. I don't really remember whether I could scroll sideways before all this started... sorry!

Restarted in full mode and goes without saying that the scrolling up and down in Excel still exists.

Kind regards,

Emile
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Anonymous

2018-01-05T18:19:28+00:00

The problem is only in vertical scroll... The side scroll works for me.
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