Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-01-03T12:20:32+00:00

    We appreciate your response. Before we proceed, we need you to answer the following questions:

    • Which Windows 10 build and version are you using? Click here for instructions on how to find your Windows build and version.
    • Which Office 2010 build? Click here for the steps on how to find your Office 2010 build?
    • Are you getting any error messages? If yes, please provide us a screenshot.

    In the meantime, we suggest repairing Office by following the instructions on this link.

    We will keep an eye on your response.

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  2. Anonymous
    2018-01-03T13:34:39+00:00

    Windows version 1709 build 16299.125

    Office 2010 version Excel 14.0.7190.5000 (32 bits)

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  3. Anonymous
    2018-01-03T17:35:33+00:00

    For a moment you got me excited, then dashed my hopes :)

    Thanks for the info.

    I tried uninstalling the pre-xmas updates on my old laptop but there were so many and then one of the main ones kept failing that I ended up giving up.

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  4. Anonymous
    2018-01-03T17:56:50+00:00

    We appreciate your response. Before we proceed, we need you to answer the following questions:

    • Which Windows 10 build and version are you using? Click here for instructions on how to find your Windows build and version.
    • Which Office 2010 build? Click here for the steps on how to find your Office 2010 build?
    • Are you getting any error messages? If yes, please provide us a screenshot.

    In the meantime, we suggest repairing Office by following the instructions on this link.

    We will keep an eye on your response.

    Once again, thank you for sticking with this as it's pretty annoying. Hopefully this is the info. that you're after...

    Windows 10 Home – (Build: 1709) (OS Build: 16299.125)

    Microsoft Office Home and Business 2010

    Version: 14.0.7190.5000 (64 bit)

    I'm afraid there are no error messages. The only issues is just the lack of any scroll response from the touch pad when using Excel.

    Thanks again,

    Emile

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  5. Anonymous
    2018-01-03T17:58:29+00:00

    I should have said originally, that I did try a repair, before doing an uninstall and reinstall.

    Thanks.

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