This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Good day all,
I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.
I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.
Following some online advice I ran a fix which didn't fix it.
I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.
Btw, this is happening for all excel files whether they have freeze panes or not.
Any thoughts or help would be much appreciated.
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm also having this same problem and it's nice to hear a fix is on the way.
In case it's still needed...
Windows v. 1709 OS Build 16299.248
MS Office v. 14.0.7194.5000
Oh, it's definitely still needed...
Hi Mike,
If you guys have known of the issue from March 2nd, 2018, then shouldn't Microsoft have taken the update down or delayed it until the matter is resolved?
I updated mine on March 13th without knowing that this update would cause this issue.
I only noticed this the next day on the 14th which led me to this forum.
Laptop model: Acer Spin 5
Month purchased: March 2018.
3 months and counting. Obviously this is not a priority for Microsoft. Once again terrible customer service.
Excel 2010 Home and Student ver 14.0.7194.5000 (32 bit) will not 2 finger scroll using the touch pad on my Dell Insperion 5559 Intel i7 6500 cpu 2.5GHz with 2.6 GHz drive one Terabyte, running Windows 10 home 64-bit.
The Update downloaded on
March 22, 2018—KB4089848 (OS Build 16299.334)
Did make a change, but now pinch technique on touch pad causes scroll up and down of the sheet by pinching in and out, but 2 finger scrolling now changes the zoom factor of the sheet in and out by 2 finger movement in the up and down direction.