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Good day all,
I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.
I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.
Following some online advice I ran a fix which didn't fix it.
I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.
Btw, this is happening for all excel files whether they have freeze panes or not.
Any thoughts or help would be much appreciated.
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have Excel 2010 and Excel 2013. The problem only occurs on the 2010 version. My Excel 2013 works fine on 2 fingers scroll....
Intriguing. Is this MS's attempt to get me to upgrade... like Apple and their 'go slow', or am I just a bit too cynical.
Thanks for that info, it may be helpful Michel.
Additional...
After seeing Michel's issue, it got me thinking and I checked my 'old' laptop. It's running the same OS and version of office as this one and I've found it now has the same scrolling issue. It always used to work fine.
This is starting to look like an update may have caused this issue and unfortunately it happened to coincide with me moving from my old machine to this new one.
If this is the case, I can at least look at any updates that have been installed recently and start uninstalling them one at a time.
Michel,
I've just found that issue exists on my old system that had the same OS and Office 2010. It never used to.
Starting to think that a windows update has been pushed to them and that's what's caused this issue.
I'm going to start uninstalling any 'new' updates off my old machine.
Just did an update and things are back to normal with the 2 finger scroll...
UPDATE... This morning, my PC installed a Windows update and the problem fixed itself. Now, one more Windows update just finished installing and the problem is back...
Michel