Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

119 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-03-16T14:33:46+00:00

    3 months and counting. Obviously this is not a priority for Microsoft. Once again terrible customer service.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-15T08:24:51+00:00

    Hi Mike,

    If you guys have known of the issue from March 2nd, 2018, then shouldn't Microsoft have taken the update down or delayed it until the matter is resolved?

    I updated mine on March 13th without knowing that this update would cause this issue.

    I only noticed this the next day on the 14th which led me to this forum.

    Laptop model: Acer Spin 5

    Month purchased: March 2018.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-03-15T02:47:50+00:00

    Oh, it's definitely still needed...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-03-15T01:49:30+00:00

    I'm also having this same problem and it's nice to hear a fix is on the way.

    In case it's still needed...

    Windows v. 1709 OS Build 16299.248

    MS Office v. 14.0.7194.5000

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-03-10T17:40:14+00:00

    I am thrilled to hear that there is an update coming that will fix this scroll problem. Thank you.

    Trying to use Excel on my laptop these past couple of months has been awful. Amazing how often you need to scroll up and down and how unnatural it is to use the Page up and down keys to do something that should be so simple.

    I'm glad I had not gotten rid of my old desktop because I've certainly used it a lot lately.

    This update cannot come soon enough.

    Was this answer helpful?

    0 comments