Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-01-02T21:20:54+00:00

    Just did an update and things are back to normal with the 2 finger scroll...

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  2. Anonymous
    2018-01-01T15:15:07+00:00

    Michel,

    I've just found that issue exists on my old system that had the same OS and Office 2010. It never used to.

    Starting to think that a windows update has been pushed to them and that's what's caused this issue.

    I'm going to start uninstalling any 'new' updates off my old machine.

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  3. Anonymous
    2018-01-01T15:13:00+00:00

    Additional...

    After seeing Michel's issue, it got me thinking and I checked my 'old' laptop. It's running the same OS and version of office as this one and I've found it now has the same scrolling issue. It always used to work fine.

    This is starting to look like an update may have caused this issue and unfortunately it happened to coincide with me moving from my old machine to this new one.

    If this is the case, I can at least look at any updates that have been installed recently and start uninstalling them one at a time.

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  4. Anonymous
    2018-01-01T13:35:26+00:00

    I have Excel 2010 and Excel 2013.  The problem only occurs on the 2010 version.  My Excel 2013 works fine on 2 fingers scroll....

    Intriguing. Is this MS's attempt to get me to upgrade... like Apple and their 'go slow', or am I just a bit too cynical.

    Thanks for that info, it may be helpful Michel.

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  5. Anonymous
    2018-01-01T13:33:34+00:00

    Once again, thank you Kristine for your response.

    As far as I'm aware, I followed all the links correctly but to no avail.

    1. Opened up Excel in Safe Mode (new one on me :) ) No joy.
    2. The link for the office update took me to the "Windows 10 Fall Creators Update" with no other options. I ran it and it said that I was up to date.
    3. Went to Acer's website then downloaded and installed the latest Touchpad driver. Also to no avail. Are there any other drivers I should have tried.

    Kind regards, 

    Emile

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