Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-01-23T15:26:11+00:00

    I know of many more who have the same problem......

    Here is my info.

    Version 1709 (OS Build 16299.192)

    Microsoft Office Home and Student 2010 (14.0.7015.1000)

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  2. Anonymous
    2018-01-23T15:22:09+00:00

    Hi everyone,

    Since this is happening to a lot of users and not only the author of this thread, we would like to collate more information about the matter. Please post the following so we can investigate this further:

    • What is your Windows 10build and version?
      • You can have that checked by pressing the Windows button + R on your keyboard and type "winver" on the Run box and press Enter.
    • What is build and version of Office 2010is installed on your computer?
      • You can check that by following the steps indicated on this link.

    Please don't hesitate to keep us posted so we can see what troubleshooting steps can we perform for this issue.

    Best regards,

    Windows 10 Version 1709 (OS Build 16299.192)

    Office 10 Version 14.0.7015.1000

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  3. Anonymous
    2018-01-23T15:09:29+00:00

    Windows 10 Version 1709, Build 16299.192

    Office 10 SP 14.0.7015.1000

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  4. Anonymous
    2018-01-23T08:11:39+00:00

    Hi everyone,

    Since this is happening to a lot of users and not only the author of this thread, we would like to collate more information about the matter. Please post the following so we can investigate this further:

    • What is your Windows 10build and version?
      • You can have that checked by pressing the Windows button + R on your keyboard and type "winver" on the Run box and press Enter.
    • What is build and version of Office 2010is installed on your computer?
      • You can check that by following the steps indicated on this link.

    Please don't hesitate to keep us posted so we can see what troubleshooting steps can we perform for this issue.

    Best regards,

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  5. Anonymous
    2018-01-21T22:21:49+00:00

    Hi there,

    I can confirm the problem

    Excel 2010 worked fine until Fall Creators update of Windows 10

    (or maybe a bit later)

    Microsoft updated Windows 10 and also improved Scrolling of touch pad devices

    (in my case it's a Synaptics Touchpad 64bit Enhancements).

    Scrolling is smoother in Windows Explorer and other ares

    BUT - Excel 2010 is completely not working with vertical scrolling (Table and any other dialog).

    Seems that Excel intercepts the messages not according the updated drivers.

    (even Save Dialog, etc)

    Hope there will be an update for Excel 2010 (64bit) soon so we can all use touchpad scrolling again.

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