Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-01-13T00:25:14+00:00

    Hi everyone

    I am having exactly this problem on a Lenovo YOGA 720-13lbk

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  2. Anonymous
    2018-01-12T16:57:25+00:00

    Hi everyone

    I am having this problem on a Lenovo YOGA 720-15lbk too.

    Is there a solution in sight?

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  3. Anonymous
    2018-01-11T07:23:50+00:00

    Hi everyone,

    We appreciate the update. We are currently getting all the information that you've provided in order for us to have this investigated further. That being said, please keep us posted with any other troubleshooting that you might have tried so we can also have this raised to our developers.

    If you have further questions, please feel free to reply to this post.

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  4. Anonymous
    2018-01-08T12:25:06+00:00

    I also have a Acer Aspire ES 15, and I am having the EXACTLY same problem as you guys, after I installed the Windows Falls update, only in Excel 2010, and only with the vertical scroll. I followed the same steps as you, but also to no avail. With Apple pressing users to update hardware/software, for instance, it wouldn't surprise me if this recent update in Windows brought incompatibilities to older Office software...

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  5. Anonymous
    2018-01-06T19:09:13+00:00

    As someone having the same problem on my Acer laptop, I also want to thank Emile for going through troubleshooting steps on behalf of the rest of following this thread. I eagerly await a resolution. 

    Jeff

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