Touchpad scroll not working with Excel 2010

Anonymous

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

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119 answers

Anonymous

2018-03-24T15:59:39+00:00

It works!!! Thank you, Microsoft.

What did you do to work?

It doesn't work for me yet.
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Anonymous

2018-03-24T15:42:18+00:00

It works!!! Thank you, Microsoft.
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Anonymous

2018-03-16T14:33:46+00:00

3 months and counting. Obviously this is not a priority for Microsoft. Once again terrible customer service.
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Anonymous

2018-03-15T08:24:51+00:00

Hi Mike,

If you guys have known of the issue from March 2nd, 2018, then shouldn't Microsoft have taken the update down or delayed it until the matter is resolved?

I updated mine on March 13th without knowing that this update would cause this issue.

I only noticed this the next day on the 14th which led me to this forum.

Laptop model: Acer Spin 5

Month purchased: March 2018.
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Anonymous

2018-03-15T02:47:50+00:00

Oh, it's definitely still needed...
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