Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2017-12-29T12:53:42+00:00

    Hi Emile,

    Incompatibility, Outdated driver, and application error are a few of the possible reasons why you are experiencing challenges with using a Touchpad to scroll in Excel. We would like to know if the issue happens even when Excel is in safe mode. Check this link for the instructions on how to open Excel in safe mode.

    If not, it is possible that one of the add-ins installed in Excel is causing the issue. If yes, try checking if Office is up-to-date by following the instructions on this link.

    You might also want to check if your Touchpad driver is updated by following the steps in this article.

    Looking forward to your response.

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  2. Anonymous
    2018-03-24T21:09:34+00:00

    Picture me scrolling! It works!! Ahhhhhh! Thank you so much!! :)

    I downloaded  2018-03 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4089848) Windows 10 Updates 3/22/2018 n/a 735.5 MB

    It's fixed!!!!!  ...  I did a "Check for updates". You can download from here too; https://www.catalog.update.microsoft.com/Search.aspx?q=KB4089848

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  3. Anonymous
    2018-01-01T15:15:07+00:00

    Michel,

    I've just found that issue exists on my old system that had the same OS and Office 2010. It never used to.

    Starting to think that a windows update has been pushed to them and that's what's caused this issue.

    I'm going to start uninstalling any 'new' updates off my old machine.

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  4. Anonymous
    2018-01-01T15:13:00+00:00

    Additional...

    After seeing Michel's issue, it got me thinking and I checked my 'old' laptop. It's running the same OS and version of office as this one and I've found it now has the same scrolling issue. It always used to work fine.

    This is starting to look like an update may have caused this issue and unfortunately it happened to coincide with me moving from my old machine to this new one.

    If this is the case, I can at least look at any updates that have been installed recently and start uninstalling them one at a time.

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  5. Anonymous
    2017-12-26T18:52:14+00:00

    Sorry should have said that version of Office is 2010 Home and Business (not Professional).

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