OneNote is not responding to typing

Anonymous
2017-06-21T13:14:52+00:00

Hey Guys,

Having an issue with OneNote for Mac at the moment where the keyboard stops working on OneNote and I cannot type anything until I restart the program.

Super annoying to keep restarting and every other application on my Mac works fine. I think it is a problem associated with the latest OneNote update.

My OneNote version is 15.35.1 (170616)

please let me know how to fix this?

Microsoft 365 and Office | OneNote | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-08-28T02:52:14+00:00

Hi Jim and Mandrews0,

Office Insider is a preview program for consumer Office 365 subscribers, which is why you do not see it if you install OneNote via the Mac App Store.

For those who still have the issue on 15.38, please share the reproduce steps to help find the root cause if you do have one.

For those who can't update to 15.38, please wait until it is generally available to try it out.

As the thread is attracting a lot of spam, I will be locking the thread from further replies. If you have a solid reproduce steps to share, please create a new thread and we will respond in a timely manner.

Regards,

Sheen

[Updated by Sheen V. Ali MSFT, 29 Aug 2017, 5.57 AM (UTC)]

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  1. Anonymous
    2017-06-21T14:57:35+00:00

    Hi Amro,

    In your case, we’d like to confirm the following information:

    1. According to your description, do you mean that OneNote works fine before updating to 15.35.1?
    2. The version of Operating System version (Go to Top menu>Click Apple icon>About this Mac).
    3. Could you try using safe mode to see if OneNote still has the issue? To do it, you may refer to the steps in this article: Use safe mode to isolate issues with your Mac.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Best Regards,

    Rodney

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  2. Anonymous
    2017-06-21T16:46:24+00:00

    Dear Rodney,

    The problem started with the last update. It usually gets normal when I quit OneNote and re-open it again. 

    My Mac running Sierra 10.12. 

    The problem when I open OneNote I can navigate well in every page or section but I can't use my keyboard then I just quit the app. Re-open again magically it works. But in the last 2 days, I did that for almost 4 to 6 times. 

    Thanks for your fast reply

    Amro

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  3. Anonymous
    2017-06-22T15:28:24+00:00

    Hi Amro,

    About your Operating System, could you share the detailed version with us? Such as 10.12.5 or 10.12.4. As we test under the environment: OS 10.12.5

                                 OneNote version 15.35.1, we can’t repro the issue.

    Meanwhile, have you tried the safe mode I mentioned in previous post to see the outcome?

    Best Regards,

    Rodney

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  4. Anonymous
    2017-06-24T00:10:16+00:00

    Hi Amro,

    Sorry you're experiencing issues with typing on Mac OneNote. We've seen reports of this in the current shipping version, and it isn't appearing in later builds, so we think we have this fixed.

    You can get an early version of OneNote by joining our insiders program, if you wish.

    This only works if you are using Mac Office, and not just the stand alone version of OneNote.

    To do that, here are the steps.

    1. Launch OneNote or another Mac Office App (Word, Excel, PowerPoint, Outlook)
    2. Go to the Help Menu and select ‘Check For Updates’
    3. There is a check box to join the insiders program. 
    4. There are two options, Fast and Slow. 

    a. Fast will get you weekly builds

    b. Slow will get you monthly builds.

    1. You can then click on check for updates
    2. You will get a list of apps that are available for download

    Thanks,

    Chris

    OneNote team

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