OneNote is not responding to typing

Anonymous
2017-06-21T13:14:52+00:00

Hey Guys,

Having an issue with OneNote for Mac at the moment where the keyboard stops working on OneNote and I cannot type anything until I restart the program.

Super annoying to keep restarting and every other application on my Mac works fine. I think it is a problem associated with the latest OneNote update.

My OneNote version is 15.35.1 (170616)

please let me know how to fix this?

Microsoft 365 and Office | OneNote | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-08-28T02:52:14+00:00

Hi Jim and Mandrews0,

Office Insider is a preview program for consumer Office 365 subscribers, which is why you do not see it if you install OneNote via the Mac App Store.

For those who still have the issue on 15.38, please share the reproduce steps to help find the root cause if you do have one.

For those who can't update to 15.38, please wait until it is generally available to try it out.

As the thread is attracting a lot of spam, I will be locking the thread from further replies. If you have a solid reproduce steps to share, please create a new thread and we will respond in a timely manner.

Regards,

Sheen

[Updated by Sheen V. Ali MSFT, 29 Aug 2017, 5.57 AM (UTC)]

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  2. Jim G 134.1K Reputation points MVP
    2017-08-20T15:32:21+00:00

    Hi

    Microsoft is testing a fix for this problem in Insider Fast build 15.38.

    You can expect this build to be available to you in September when you do a regular update.

    Meanwhile, your current install is behind on updates. Updating to build 15.37 may improve your application's performance. Here's how to update:

    I think the first troubleshooting step to take is: Ensure your Mac and Office have the latest updates. Here’s how to install updates:

    Make sure your Mac has a working internet connection, then:

    1. Update Mac OS X. Open the App store and click on the Updates button. Install the updates.
    2. After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. Let AutoUpdate install updates and then restart your Mac.

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  4. Anonymous
    2017-08-18T19:30:15+00:00

    Hi All,

    As Chris mentioned, they are aware of the issue and are investigating the issue.

    If you are on the Insider Fast build of OneNote for Mac (version 15.38), please let us know if you are still seeing this.

    Regards,

    Sheen

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