OneNote is not responding to typing

Anonymous
2017-06-21T13:14:52+00:00

Hey Guys,

Having an issue with OneNote for Mac at the moment where the keyboard stops working on OneNote and I cannot type anything until I restart the program.

Super annoying to keep restarting and every other application on my Mac works fine. I think it is a problem associated with the latest OneNote update.

My OneNote version is 15.35.1 (170616)

please let me know how to fix this?

Microsoft 365 and Office | OneNote | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-08-28T02:52:14+00:00

Hi Jim and Mandrews0,

Office Insider is a preview program for consumer Office 365 subscribers, which is why you do not see it if you install OneNote via the Mac App Store.

For those who still have the issue on 15.38, please share the reproduce steps to help find the root cause if you do have one.

For those who can't update to 15.38, please wait until it is generally available to try it out.

As the thread is attracting a lot of spam, I will be locking the thread from further replies. If you have a solid reproduce steps to share, please create a new thread and we will respond in a timely manner.

Regards,

Sheen

[Updated by Sheen V. Ali MSFT, 29 Aug 2017, 5.57 AM (UTC)]

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  1. Anonymous
    2017-07-24T14:04:04+00:00

    I have this same problem. Version 15.46 installed on a Mac, also on iPhone and iPad and shared with some items shared with my wife. Seems overtime the system sleeps, when I wake it up and try to edit a note, nothing. I can move the cursor, but can not add or delete text.

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  2. Anonymous
    2017-07-21T12:52:02+00:00

    Hi Blsp,

    Please provide the sample file via private message when you have time.

    Regards,

    Sheen

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  3. Anonymous
    2017-07-20T08:40:30+00:00

    Hi Blsp,

    Can you let us know if this behavior occurs after you initiated a specific action, or is it random?

    Could you also please provide your full OS version?

    I'd also like to collect a sample process file, I will send you a private message to provide the instructions as well as collect the file.

    Regards,

    Sheen

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  4. Anonymous
    2017-07-18T22:33:28+00:00

    Well i spoke too soon.  The problem came back for me.

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    3 people found this answer helpful.
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