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I have one section of one notebook in OneNote that keeps coming up with Couldn't Sync and showing the Error Code: 0xE0000007. I have gone through all the steps shown online:
Open the OneNote online, then open the Notebook section and use 'Open in OneNote' to open it on my desktop. Then try to sync - failed
Copy (not Move) all of the notes in the affected section to a newly minted section, delete the original section and sync the new one - failed
So I tried making some minor changes in the section, re-synced, got the 'Couldn't Sync' error, but when I check back online all of the changes I made have synced. Why am I getting this error?
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello --
We have posted a self-help article that may help you solve this problem. It is titled "Resolve the 0xE0000007 error ("We ran into a problem syncing your notebook") in OneNote". Here is the link to the article.
Denise
OneNote Team
Forgot to mention, this issue is on the the Mac version of OneNote 15.38, for me.
If the engineers need real notebooks for testing, im willing to share.
@ Sky - Is this recommended for all users who experience this error?
I can see that this would work for users who installed OneNote from the Apple App store, but for those who installed OneNote with Microsoft Office, are there any potential problems having OneNote being a version that's different from the rest of the Office install? Will any crashes occur? Will AutoUpdate know what to do for the next update?
I did the workaround above and I still get the "Couldn't sync at the top" with the same error message. I also lost a lot of my notes.
Im having the same issue, I described it in another thread.
I have this same issue and it started about a week or so ago across my 2017 MacBook Pro and iPad. Seems like a back end issue as I deleted OneNote and its cache on my MacBook several times and also even on my iPad. It always happens on the note that I am using. Issue consistently occurs even if I sign in out, force all my notebooks to sync, or even close my notebooks
Seriously considering to leave Onenote as it has taken too much time to deal with. Shame as One note was perfect until this started
Also any attempts to contact support end with asking for $99 or $150 "guaranteed fix" that I seriously doubt will help. Im a pretty tech savvy user and I can't seem to figure out what is wrong. It occurs across all my devices on multiple different networks.
-> I should mention the only (hopefully temporary) fix for now is to copy the note and delete it. Then repeat as this issue will keep occurring. Almost feels like a timeout or size issue on Microsofts server end