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I have one section of one notebook in OneNote that keeps coming up with Couldn't Sync and showing the Error Code: 0xE0000007. I have gone through all the steps shown online:
Open the OneNote online, then open the Notebook section and use 'Open in OneNote' to open it on my desktop. Then try to sync - failed
Copy (not Move) all of the notes in the affected section to a newly minted section, delete the original section and sync the new one - failed
So I tried making some minor changes in the section, re-synced, got the 'Couldn't Sync' error, but when I check back online all of the changes I made have synced. Why am I getting this error?
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello --
We have posted a self-help article that may help you solve this problem. It is titled "Resolve the 0xE0000007 error ("We ran into a problem syncing your notebook") in OneNote". Here is the link to the article.
Denise
OneNote Team
I did the workaround above and I still get the "Couldn't sync at the top" with the same error message. I also lost a lot of my notes.
@ Sky - Is this recommended for all users who experience this error?
I can see that this would work for users who installed OneNote from the Apple App store, but for those who installed OneNote with Microsoft Office, are there any potential problems having OneNote being a version that's different from the rest of the Office install? Will any crashes occur? Will AutoUpdate know what to do for the next update?
Forgot to mention, this issue is on the the Mac version of OneNote 15.38, for me.
If the engineers need real notebooks for testing, im willing to share.
Hi Peter,
Thanks for your information and confirmation that workaround works. We are engaging the team to look into the issue and will let you know the updates ASAP.
Regards,
Sky